Facing constant competitive challenges, libraries and library organizations need better tools to understand and manage customer needs, and to compete more effectively for scarce resources.
“Having satisfied customers is not good enough! Unless a customer is satisfied to the point of telling their friends and colleagues about your service (an Apostle) they are, at best, ambivalent about the service and vulnerable to competitive attack.”
“Without quality data to support resource requests, libraries will increasingly lose ground to their more organized and better prepared competitors.”
Counting Opinions provides organizations with innovative, comprehensive, cost-effective ways to capture, manage and measure performance data, including open-ended customer feedback, qualitative and quantitative data, trends, benchmarks, outcomes and peer comparisons.
Counting Opinions' cost-effective, customer-driven “continuous improvement” solutions enable organizations to:
Counting Opinions solutions are delivered in real-time and provide organizations with cost-effective, valid, instantaneous, actionable feedback, 24x7x365.
Counting Opinions solutions include powerful "click-only" reports that clearly identify actionable opportunities for improvement.
Counting Opinions customer satisfaction solutions can be deployed for:
If you would like more information about your specific needs, please contact us at firstname.lastname@example.org
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